Privacy & Cookies policy

Last updated: Jan 9, 2025

We respect your concerns about privacy.

This Privacy and Cookies Policy explains how information is collected, used, and disclosed by MEMO medical modalities (hereinafter – “MEMO medical modalities,” “we,” “us,” “our”), when you access or use our website or any other of our services (collectively, the “Services”), or when you otherwise interact with us. By reaching our website https://memomedical.eu/ (hereinafter – the “Website”) you may access our Services provided that you accept our respective policies posted on the Website. For details on the information we may collect about you or your device, please read further.

By continuing to access and use the Website you accept our use of your personal data and cookies.

Please read this Privacy and Cookies Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy and Cookies Policy. If you do not agree to this Privacy and Cookies Policy, please do not use or access any of the Services.

Information We Collect

We may collect the following types of personal data from you when you use our Website and interact with our Services:

  • Basic contact details. We may collect your basic contact details including your name, address, phone number, and email.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
  • IP address. We may collect your IP address automatically when you visit our Website, which helps us understand how our Website is used and improve its functionality.
  • Other Log Information. We may collect other log information when you access our Website such as access times, pages views, and the website navigation paths.
  • Survey responses. If you choose to participate in surveys or provide feedback, we may collect your responses to those surveys.
  • Device Information. We may collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, your web browser, and device identifiers (including a network ID used to communicate with other nodes on the platform).
  • Usage Information. If you use our Website, we will collect information contained in or relating to any communication that you send to us or send through our Website and metadata associated with the communication.
  • Information Collected by Cookies and Other Tracking Technologies via Our Services. We use cookies on the Website to collect information about your visit and to allow you to navigate from page to page without having to re-login each time (if any), count visits, and see which areas and features of our Website are popular. Web beacons (or pixel tags) are electronic images that may be used in our web Services or emails to help deliver cookies, count Website visits, understand usage, and determine the effectiveness of email marketing campaigns. Our use of cookies and other technologies may allow us and third parties to collect information about your browsing activities over time and across different websites following your use of our Services.
  • Other information. We may collect any other information that you choose to provide to us during personal communication, such as through email or other means of communication.

Information You Provide to Us

When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, demographic information, responses to survey questions, and any other information you choose to provide during using our Services and/or Website.

When we use the term “personal information” / “personal data,” we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Website and Services.

When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy and Cookies Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Providing Services. We use your personal data to provide and deliver our Services, communicate with you, respond to your inquiries, monitor and analyze trends, usage, and activities in connection with our Services, and provide customer support.
  • Developing new products and services. We may use your personal data to develop new products and services.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you believe your account has been compromised, please contact us immediately.
  • Legal compliance. We may use your personal data to comply with applicable laws, regulations, and legal obligations, including General Data Protection Regulation (GDPR) requirements (if they apply in your case).
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Website and other websites.

We may also use Google Analytics to help us understand how users engage with the Website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

In addition, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

User Generated Content

The Services may enable you to post other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy and Cookies Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal bases:

  • Contractual necessity. We process your personal data to fulfill our contractual obligations in providing our Services to you.
  • Legitimate interests. We may process your personal data based on our legitimate interests, such as improving our Services, communicating with you about our Services, and ensuring the security and integrity of our Website and Services.
  • Consent. In some cases, we may rely on your consent to process your personal data.

Data Sharing and Disclosure

We do not sell, rent, or share your personal data to third parties. However, we may share your personal data with the following types of recipients:

  • Service providers. We may share your personal data with third-party service providers who may be engaged by us to help in providing our Services, such as hosting, data storage, customer support, and others.
  • Legal requirements. We may disclose your personal data as required by applicable laws, regulations, legal processes, or governmental requests. We may disclose your personal data in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • MEMO medical modalities’ rights protection. We may disclose your personal data to the public authorities concerned if we believe your actions are inconsistent with our policies, or to protect the rights, property, and safety of MEMO medical modalities.

International Data Transfers

As part of providing our Services, your personal data may be transferred to, stored, and processed in countries outside of your own country of residence, including countries that may have different data protection laws than those in your jurisdiction. We will take appropriate safeguards to protect your personal data when it is transferred internationally, including ensuring that the recipients of your personal data provide an adequate level of data protection or obtaining your explicit consent, where required by applicable laws.

Correct/Update/Delete Information

You have the right to access your personal information and to require the correction, updating, or deletion of incorrect or inaccurate data by contacting us. Please email us at info@memomedical.eu. Nevertheless, this request must comply with legal obligations. Upon the accepted request, we will provide you with the personal information that we collect and store about you and general disclosure of your personal information.

Data Retention

In accordance with applicable laws and regulations and as needed to provide Services to you, we may hold your personal information. This requirement is conditioned by the need of complying with legal obligations and resolving possible disputes. We may retain your personal information so long as it is necessary for our business purposes. Moreover, your information may be held beyond the abovementioned period until it is indispensable for us to have relevant information to respond to any issues that may arise later.

In case you have a lawful demand for the deletion of your personal information from our Services, please contact us at info@memomedical.eu.

Your Rights

As a personal data subject, you have certain rights regarding your personal data. These rights may include:

  • Right to access: You have the right to request access to the personal data we hold about you and receive information about its processing.
  • Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
  • Right to erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to restrict processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest its accuracy or object to its processing.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
  • Right to object: You have the right to object to the processing of your personal data under certain circumstances, such as when it is processed for direct marketing purposes or based on legitimate interests.
  • Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

You may exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or other relevant details, before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Security Measures

We take appropriate technical and organizational measures to protect the privacy of the information you provide to MEMO medical modalities from loss, misuse, disclosure, alteration, and destruction. Please note that transmission of data or information (including communications by email) over the Internet or other publicly accessible networks is not one hundred percent secure. We are not liable for the security of any data you are transmitting over the Internet, or for third-party content.

Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy and Cookies Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of third-party websites or services before providing any personal data.

Minor’s Privacy

Our Services are not intended for minors under the age of 18, and we do not knowingly collect or process personal data from minors without appropriate parental consent. If you believe that we have inadvertently collected personal data from a minor, please contact us immediately, and we will take steps to delete the information as required by applicable laws.

Cookie policy

Cookies, pixels, and other technologies (collectively, “cookies”) are small files that contain information which is transferred to and from your computer’s or mobile device’s hard drive.

These technologies help us better understand user behavior, tell us which parts of our Website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

By continuing to access and use the Website you accept our use of cookies.

However, you are free to explore the Website without providing any personal data if you have disabled cookies in your internet browser. If you have not disabled cookies, our Website may use cookies to track your use of the Website and collect navigational information.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website.
  • Analytical/performance cookies. These allow us to recognize and count the number of visitors, and see how visitors move around the Website when they are using it. This helps us to improve the way the Website works.
  • Functionality cookies. These are used to recognize you when you return to the Website. They enable us to personalize content for you, greet you by name, and remember your preferences, for example, your choice of language.
  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited, and the links you have followed. We will use this information to make the Website more relevant to your interests. We may also share this information with third parties for this purpose.

Why we use cookies

We use cookies to recognize your browser, your computer, or your mobile device, learn more about your interests, provide you with essential features and Services, and for other purposes. More specifically, these include:

  • Recognizing you when you sign in to use our Services. This allows us to display personalized content and provide other customized features and Services.
  • Conducting research and diagnostics to improve Services.
  • Preventing fraudulent activity.
  • Improving security.
  • Reporting, which allows us to measure and analyze the performance of our Services.

Cookies allow you to take advantage of some of the Website’s features. If you block or otherwise reject our cookies, certain functionalities may not work properly.

Approved third parties may also set cookies when you interact with the Website and related Services. Third parties include search engines, providers of measurement and analytics services, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to help us perform Services.

Managing cookies

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some features and Services may not work.

For additional, more detailed information about cookies and how they can be managed and deleted, please visit www.allaboutcookies.org.

Changes to this Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated Privacy and Cookies Policy on our Website or through other means of communication. We encourage you to review this Privacy and Cookies Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy or our data practices, please contact us by email:
info@memomedical.eu

Thank you for reading our Privacy and Cookies Policy!

By using our Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy and Cookies Policy.